Question 1

What is the best EMR software for clinics in Dubai?

Accepted Answer

Oryx is a complete AI-powered EMR built specifically for Dubai clinics, combining patient records, scheduling, invoicing, and full DHA and NABIDH compliance with AI tools that handle admin work automatically — appointment booking, patient chart organization, and insurance claims.

Question 2

How much does Oryx Medical AI cost?

Accepted Answer

Oryx has three transparent, all-inclusive plans, billed per doctor per month: Essential (AED 200) for core EMR, charting, scheduling, invoicing, Patient AI, and Insurance AI; Pro (AED 300) adds P&L reporting, inventory management, Chatbot AI, Compliance AI, and Zoho integration; and Enterprise, custom-priced for polyclinics and multi-branch groups. Every plan includes unlimited staff, nurse, and admin accounts at no extra cost, with no setup fees and no hidden costs.

Question 3

Does Oryx charge extra for staff, nurse, or reception accounts?

Accepted Answer

No. Every Oryx plan — Essential, Pro, and Enterprise — includes unlimited staff, nurse, and admin accounts at no additional cost. Pricing is per doctor only, so adding front-desk or clinical staff never increases your bill.

Question 4

What's the difference between Oryx Essential, Pro, and Enterprise?

Accepted Answer

Essential (AED 200/doctor/month) covers core EMR needs: patient records, charting, scheduling, invoicing and quoting, Patient AI, and Insurance AI. Pro (AED 300/doctor/month) adds full P&L reporting, inventory management, a free custom email address, Chatbot AI, Compliance AI, laboratory supply chain management, and Zoho integration. Enterprise is custom-priced for polyclinics, multi-branch networks, and multi-discipline groups, with everything in Pro plus volume-based pricing, a dedicated account manager, and custom integrations.

Question 5

Is Oryx DHA and NABIDH compliant?

Accepted Answer

Yes. Oryx meets DHA (Dubai Health Authority) requirements for data security, encryption, and audit logging, and includes full NABIDH integration — patient data is automatically submitted through approved APIs at no extra cost.

Question 6

Does Oryx use AI to book appointments?

Accepted Answer

Yes. Oryx's AI receptionist works over WhatsApp 24/7 — it checks availability, books and reschedules appointments, answers patient questions, and sends automatic reminders, without a human receptionist involved.

Question 7

Can Oryx generate insurance claims and reimbursement forms automatically?

Accepted Answer

Yes. Oryx's Insurance AI reads the invoice, detects the patient's insurance plan, matches the correct codes to that payer's requirements, generates the reimbursement form, and files the eClaim — reducing manual entry and the risk of rejection.

Question 8

Does Oryx integrate with accounting software?

Accepted Answer

Yes. Oryx syncs every invoice and payment automatically to connected accounting software such as Zoho Books, so bookkeeping stays up to date without manual exports.

Question 9

How long does it take to set up Oryx at a clinic?

Accepted Answer

Most clinics are fully set up and ready to use Oryx within 1 day, including free data migration from an existing system.

Question 10

Is patient data stored securely and in the UAE?

Accepted Answer

Yes. All data is stored on UAE-based servers, encrypted end-to-end (AES-256 at rest, TLS in transit), with role-based access control and a complete audit trail, following HIPAA-aligned safeguards.

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