Gulf Insurance Group runs one of the bigger insurance operations in the region, and in the UAE it trades as GIG Gulf (the brand was previously known as AXA locally, if that name rings a bell). We built this page so clinic staff and practitioners can find its reimbursement form in one place instead of digging through GIG's own site. Bookmark it, you'll likely need it again the next time a patient asks.

Oryx Medical AI can generate this exact GIG reimbursement form automatically, pre-filled from a patient's own record, and does the same for more than 20 other UAE insurers. More on that further down.

What's in the GIG reimbursement form

The form runs two pages and splits into a medical section and an administrative section. The medical section covers the type of visit (outpatient, inpatient, emergency, maternity, dental, or optical, all on one checkbox row), the chief complaint, history of present illness, clinical findings, past medical history, trauma details if relevant, diagnosis, and the treatment plan. The administrative section covers policy and membership numbers, patient and provider details, date of treatment, country of treatment, and the claimed value with currency.

There's no separate GIG reimbursement form for dental or any other treatment type specifically. One form covers all of it, you just tick the relevant box at the top.

Common reasons GIG reimbursement forms get rejected

A rejected reimbursement form doesn't just delay the patient, it means redoing the paperwork from scratch. The usual culprits:

  • Missing original invoices. A photocopy or screenshot usually isn't accepted.
  • No physician signature or stamp on the medical section.
  • Vague or missing clinical detail. A diagnosis and treatment description thin enough that the claims reviewer can't map it to a covered benefit gets flagged, not approved.
  • Incorrect diagnosis or procedure coding. Claims in the UAE are expected to follow DHA's coding standards: ICD-10-CM for diagnoses and CPT or CDT for procedures. A code that doesn't match the documented treatment is one of the fastest ways to get flagged for review.
  • Mismatched bank details. GIG settles reimbursements by bank transfer only, and the account name has to match the policyholder.

None of this is GIG being difficult. Insurers in the UAE sit under Central Bank supervision that expects clean, consistent claims, and a coding mismatch or thin clinical note is exactly what a reviewer is trained to catch.

How Oryx handles it

Oryx Medical AI fills this form in automatically, pulling the diagnosis, treatment detail, and correct ICD-10-CM, CPT, or CDT codes straight from the patient's record, then adding the clinic's signature and stamp. One click instead of a stack of paperwork.

A complete, correctly coded reimbursement form simply gets approved more often, and faster. That's more revenue kept instead of denied, and a patient who isn't stuck waiting on a bank transfer. Reach out if you'd like to see it running on your own claims!

See every UAE insurer's reimbursement form in our complete list, or reach out if yours is missing.

Spot an outdated GIG reimbursement form, or need us to add a UAE insurer that isn't listed yet? Message us on WhatsApp and we'll get it sorted.